Edit Reply

Enables editing of ticket reply. Please read carefully. Click example images to display full size version in new tab/window.

Comments - Enter comments. Code formatting is allowed via a Wysiwyg editor. More info here. Drafts are saved for ticket text. If you leave a page without adding a ticket and come back, the draft will save. This is session based, so logging out or closing a browser will clear all drafts.

Displays only if custom fields exist for ticket department. If a department has no custom fields the "Custom Fields" tab will be hidden. Complete field information as required.

If enabled attachments can be viewed / deleted from the reply edit screen. You can also add attachments to the reply via the drop down selection.